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Responsible gambling

We want your time with TuffPuff Casino to be safe, enjoyable and under your control. Gambling should be a form of entertainment — not a source of stress, financial pressure or harm. If you ever feel that play is becoming difficult to manage, there are practical steps you can take right away and people who can help.

This page explains simple, effective tools and actions you can use to manage your play responsibly, plus clear options for finding support if you need it. The tone here is supportive: small changes can make a big difference.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

Putting clear limits in place is one of the most effective ways to keep gambling under control. Below are practical tools and step-by-step behaviours you can adopt immediately.

  • Set a deposit limit: Decide a weekly or monthly amount you can afford to lose without affecting bills, food or essentials. Treat this like any other household budget item.
  • Use loss and wager limits: If possible, set a maximum total loss or total wagers for a session, day or week. These stop play automatically once the cap is reached.
  • Limit session length: Choose a realistic session time (for example 30–60 minutes) and use phone alarms or timers to remind you when to stop.
  • Cooling-off periods / time-outs: Take planned short breaks from play when you notice emotions rising or a desire to chase losses. Even a 24–72 hour pause can restore perspective.
  • Self-exclusion for longer breaks: If you need an extended break, self-exclusion temporarily blocks access to your account. Decide beforehand how long you need — weeks, months or longer — and commit to that period.
  • Remove easy access to funds: Consider removing saved payment methods, closing browser autofill for cards, or moving gambling funds into a separate account to make impulse deposits harder.
  • Pre-commitment planning: Before you play, set a loss limit, a time limit and a goal for stopping. Stick to that plan even if you are tempted to continue.
  • Account checks and reality reminders: Regularly review your account history to track deposits, losses and wins. Honest record-keeping helps you see patterns and make informed choices.

Warning signs that it may be time to use these tools:

  • Chasing losses by increasing stakes or playing longer
  • Neglecting work, studies, family or health because of gambling
  • Borrowing money, using credit or skipping bills to gamble
  • Feeling anxious, irritable or preoccupied with gambling
  • Lying to friends or family about gambling activity
  • Finding it hard to stop even when you want to

If you notice one or more of these signs, consider applying deposit limits, activating a time-out, or self-excluding. Those steps are not admissions of failure — they are practical safeguards that help you regain control.

What to expect when you apply a limit or self-exclude:

  • Limits take effect immediately or within a short period depending on system settings.
  • Self-exclusion will restrict access to play and may block marketing messages; follow the provider’s process to confirm the exclusion period.
  • Reversing a limit or ending a self-exclusion usually requires a waiting period and direct contact with support to help avoid impulsive reversals.

Links to Support Organizations

Getting support is a strong, positive step. If you think you need help beyond tools and self-control strategies, reach out to a local health professional or a support service in your area. You don’t have to handle it alone.

How to find appropriate support:

  • Talk to your primary care provider or a local mental health service — they can offer advice and refer you to specialist services.
  • Search for local or national gambling support services using your region’s health or social services directory, or by contacting community health centres.
  • Consider telephone or chat-based helplines in your area if you need immediate, confidential guidance and emotional support.
  • Explore community-based peer support groups or counselling services that specialise in gambling-related issues.
  • If you are in immediate danger or feeling at risk of harming yourself, contact your local emergency services right away.

Practical suggestions when contacting support:

  • Explain what’s been happening and any steps you’ve already taken (limits, time-outs, self-exclusion).
  • Ask about short-term practical steps and longer-term strategies, including counselling and financial advice if money problems have started.
  • If you prefer, bring someone you trust to appointments for moral support.

Remember: seeking help is a sign of strength. Early support can prevent problems from becoming more serious and can help you rebuild balance and confidence.

If you would like assistance implementing limits or need help finding local support resources, contact our support team through your account’s help area. We are here to listen and to put protective measures in place with respect and confidentiality.